Returns.

Before production starts

Submitting a request costs nothing. A project only becomes an order after TMADE accepts it, you accept the quote and the deposit is paid. If you need to change or cancel a request before that point, contact us with the request reference.

After work or sourcing begins

Once TMADE has accepted the project and begun production or begun sourcing a jersey for you, the booking deposit is non-refundable. It is credited toward the final balance and covers costs that have already started.

Nothing is cut until you approve the design direction. After a jersey is cut, reconstruction is permanent and the source garment cannot be returned to its original condition.

Change-of-mind returns

TMADE does not operate a general change-of-mind return program for completed custom garments. Each piece is made to an approved design, size and jersey specification for one customer rather than taken from stock.

Damage, defects or a build that is not as agreed

Contact TMADE as soon as you notice the problem and include your request reference plus clear photos where useful. We review the build against the approved project details and work with you on the appropriate remedy. Problems are handled directly rather than through an automated returns portal.

Nothing on this page limits a consumer right or remedy that cannot legally be excluded.

Start a return or support request

Use the contact form and include the TMADE reference shown when the request was submitted. That lets us match the message to the right build without asking you to repeat the full order history.